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Synerg

Last updated: 15 December 2025

At Synerg (“Synerg”, “we”, “us”, “our”), we are committed to protecting your privacy and handling your personal data in a safe and responsible manner. This Privacy Policy explains what we collect, why we collect it, how we use it, who we share it with, and how you can exercise your rights.

1) Who we are

This website is operated by Synerg. For personal data collected through this website, Synerg acts as the data controller / data fiduciary.

Privacy contact: sales@thesynerg.com

Address: Synerg,

11th street 62a, Kangayam Rd, A.S. Nagar, Amarjothi Garden, Valliammai Nagar,

Tiruppur, Tamil Nadu 641606. India

2) What personal data we collect

A. Information you provide to us (lead/inquiry data)

When you contact us via forms, email, phone, or WhatsApp, we may collect:

  • Name

  • Business email address

  • Phone number / WhatsApp number

  • Company name, country, and role/title (if provided)

  • Message content and attachments you choose to share (e.g., requirements, tech packs)

B. Information collected automatically (website usage & security)

When you browse our site, we may collect:

  • IP address, browser type, device information

  • Pages viewed, approximate location (country-level), date/time of visits

  • Security logs needed to protect the website

C. Cookies and similar technologies

We use cookies and similar technologies for essential site functionality and (where enabled) analytics/measurement. See Section 8.

Important: We do not collect payment card data on this website because we do not take online payments. If this changes in the future, we will update this policy.

3) Why we use your data (purposes)

We process personal data for the following purposes:

  • To respond to your inquiries and provide quotations, capability details, or sampling guidance

  • To communicate with you about your request (email/phone/WhatsApp)

  • To improve our website content and user experience (analytics where enabled)

  • To protect the website against spam, fraud, and misuse (security logging)

  • To comply with legal obligations and protect our legal rights

4) Legal basis for processing (high-level)

Depending on your location and the context, we rely on:

  • Consent (e.g., cookie preferences; certain marketing communications)

  • Pre-contract steps / contract necessity (responding to business requests and providing requested information)

  • Legitimate interests (B2B lead handling, preventing abuse, improving site performance), balanced with your rights

  • Legal obligation (where applicable)

5) Who we share data with

We do not sell your personal data.

We may share personal data with trusted service providers who help us operate the website and manage inquiries, such as:

  • HubSpot (forms/CRM/lead management)

  • Website hosting, security, and performance vendors (as applicable)

We may disclose personal data if required by law or valid government/authority requests.

6) International transfers

Your data may be processed in countries outside your own depending on where our service providers operate. Where required, we use reasonable contractual and technical safeguards.

7) How long we keep your data (retention)

We retain personal data only as long as needed for the purposes in this policy:

  • Lead/inquiry communications: typically 12–36 months from last interaction

  • Operational/security logs: typically up to 12 months (unless needed longer for security investigations)

  • Compliance records: as required by law

8) Cookies, analytics, and performance tools

We use cookies for essential website functions. We may also use analytics and performance measurement tools.

Because we use FlyingPress for performance, certain performance features may collect technical metrics to improve speed and user experience. You can control cookies through your browser settings and, where provided, the cookie consent banner.

9) Your rights

Depending on applicable law, you may have rights to:

  • Access your personal data

  • Correct or update your personal data

  • Delete/erase your personal data (subject to legal/legitimate requirements)

  • Withdraw consent (where processing is based on consent)

To exercise rights, email sales@thesynerg.com with the subject line “Privacy Request”.

10) Security

We implement reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure, but we take practical steps to reduce risk.

11) Children’s privacy

This website is intended for business users and is not directed to children. If you believe a child has provided personal data, contact us and we will take appropriate steps.

12) Changes to this policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.